LOWONGAN KERJA PT IKEA INDONESIA

1. Customer Fulfilment Unit Operation Support Co-worker
(CFU/Customer Fulfilment Unit)

Job Description :

• Contribute to the highest goods availability for customers by the correct and on-time execution of the Central Fulfilment Unit tasks. Perform effectively the Central Fullfilment Unit operation and administrative tasks that support an efficient process.
• Responsible for a high performing daily operations and an efficient fulfilment network. Also for excellence in operations, quality and Standard Operating Procedures (SOP) under the scope of Central Fulfilment in the market to exceed customer expectations.
• Responsible for capturing and sharing of best practices, creating synergies, enabling common ways of working, monitoring relevant performance and by acting and initiating corrective actions in case of deviations.
• Be the second of contact in Central Fullfilment Unit (CFU) for Supply Chain partners in regards to quality-related topics.
• Your daily tasks include the responsibility to decide and act on how to handle products that have been returned by our customers, that have been damaged in the store or that in any other way are not possible to offer to our customers.

Requirements :

• Experience of working in a high volume and fast-paced retail environment. Preferably experienced in retail and/or logistics processes, tools, and working methods. Problem solving experience.
• Good communication skills (both spoken and written). Good personal discipline and good attention to detail.
• You have the ability to work a mix of day and work individually or in a team.

2. E-commerce Business Process Specialist
(Service Office/E-commerce)

Job Description :

• You move the business forward by basing change requests and process development on incident analyses and customer feedback.
• You implement cost-effective handling processes or change requests to maximize income from customer.
• You responsible for reporting and logging all contacts with IT, nationally and globally.
• You use product and price integration knowledge and support the network to apply national price changes in the retails systems and online.
• You proactively ensure that the global business rules work effectively to secure that the correct product range is on sale at the correct time.

Requirements :

• Have a good retail experience in commercial and customer focus. Passionate about doing the best for customers in order to grow the long term profitability of the IKEA business.
• Knowledge in IT Systems and key principles of an e-commerce that related with order process. Including an understanding of all customer order systems.
• Good interpretation of data analytics and reporting of online sales and its variables, providing support for business decisions

3. E-commerce Interior Designer
(Service Office/E-commerce)

Job Description :

• You use home furnishing competence to create commercial home furnishing solutions in the website through shop-able images, inspiration sections and custom pages. Also ensure the commerciality of the website by integrating Home Furnishing knowledge and inspiration.
• You actively contribute in the gathering of insights from home visit interviews and translating this knowledge into locally relevant, functional, aesthetic and commercial home furnishing solutions that exceed customer expectations.
• You secure high quality, simple and efficient solutions when planning and implementing all range presentation solutions using global tools, content and best practices.
• You exploit commercial opportunities with the E-commerce sales, commercial activities and Communication & Interior Design teams by contributing and owning to the solution presentation.
• You ensure that the pick-up service points outside of store PMAs are refreshed and have a strong Home Furnishing presence within them.

Requirements :

• Have a good retail experience in commercial and customer focus. Passionate about retailing, E-commerce industry and capable of contributing to the unit with commercial expertise.
• Experience and understand in interior design, e-commerce or similar. Extensive knowledge of interior design and inspirations.
• Understand life at home in the local market and the outcome or market research.
• Have ability to gain energy through seeing the impact of your work translated into commercial results.

4. Shop Design Specialist
(Service Office/Country Communication & Interior Design)

Job Description :

• Responsible to design retails spaces and layouts solutions and also all visual merchandising related tasks to become visually attractive, and drive sales. Also responsible for all related tasks according to IKEA Store Establishment Process.
• Encourage peers to improve their knowledge of customer buying behavior, gather insights from market intelligence.
• Ensure the use of global tools and adjust the global solutions to be locally relevant.
• Create inspiring presentation solutions by using the knowledge of people’s needs and dreams that reflect a wide variety of styles.
• Be at the forefront of new solutions and new technology in order to optimize customer experience and operational efficiency.
• Act quickly to exploit commercial opportunities and understand the impact of actions.

Requirements :

• Understand life at home in the local market and the outcome of market research, and having knowledge of interior design, graphic design, visual merchandising and store planning.
• Ability to understand customer needs. Broad knowledge of trends that influence home furnishing, retail design and communication to gain insight.
• Knowledge in the Retail Establishment Process. You have the ability to apply new methods, digital systems and processes.
• Understand the complexity of IKEA business and the different functions as an integrated part of the business.
• Apply analytical and critical thinking to the process, being able to plan and maintain the work process.

5. Country Shopping Experience Leader
(Service Office/Customer Relations)

Job Description :

• Contribute to the creation of the country business plan by supporting the development of a multichannel shopping experience by fulfilling the emotional needs of customers in order to build brand loyalty.
• Align and optimise relevant working methods to secure the required co-worker competence to support the shopping experience. Drive the mindset change and develop the support needed in creating a caring meeting with customers where co-workers are engaged and stimulated.
• Ensure that “ways to shop” are relevant and easily express all the IKEA shopping choices available in a multichannel retail reality. Contribute to relevant stakeholder improvements to the IKEA store layout and customer guidance communication.
• Secure the active promotion of family-friendliness in order to make the IKEA store an exciting and fun destination. Help to develop and promote options in the shopping experience in order to contribute to the IKEA social and environmental commitments.
• Share best practices and benchmark operational excellence to enhance the positive shopping experience. Be the customer insight expert and identify gaps between customer expectations and experience so that the complete country organization can then act upon them.

Requirement :

• Sound understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment. Experienced in creating and implementing mid-term plans and following up goals.
• Self-confident and assertive with the ability to influence through the use of customer insight. Proven record/experience of developing people and organizations.
• Good analytical and numerical skills. Ability to set clear expectations and directions.
• Be passionate about customers and act to ensure a positive shopping experience.
• Experience of working in a customer service management role within retail business.

6. Service Portfolio Manager
(Service Office/Customer Relations)

Job Description :

• You understand the customer’s needs and their life at home, supported by the global consumer research, input and feedback. You use to implement the long-term direction of the service product offer strategy.
• You responsible and accountable in defining, developing, implementing and following-up the content of the overall service product offer.
• You working with the commercial team and with the Stores to maximize the commercial opportunities and implement IKEA service strategy.
• You responsible for service communication throughout all media so that customers are aware of the offer, understand, how is it priced and how to buy it.
• You understand the impact of my actions on the financial results and ensure all service initiatives grow our sales.

Requirements :

• Sound understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment. Experienced in creating and implementing mid-term plans and following up goals.
• Self-confident and assertive with the ability to influence through the use of customer insight. Proven record/experience of developing people and organizations.
• Good analytical and numerical skills. Ability to set clear expectations and directions.
  Interest in what is happening within the market, both locally and globally.
• Passion in interacting with people and have a holistic approach with the ability to work both at strategic and tactical levels.

7. Sales Expansion Coordinator
(Service Office/Sales)

Job Description :

• You accountable for ensuring my team uses the knowledge of the national market and competition to proactively secure our competitive advantage to be the first choice for home furnishings.
• You work with the team and with the support other functions. You present the products in ways that reflect the width and depth of the IKEA range in order to satisfy and inspire our visitors in new and existing stores.
• You ensure the customer focused throughout the store. This will help us to be the first choice for home furnishings and leader at life at home in our local market.
• You ensure the completion of representing width and depth of the range. In order to implement the mechanical sales system and easy buying process in new stores.
• You will lead in an efficient and effective way in all media, in order to prioritize expansion plans and/or store openings.

Requirement :

• Experience of working in a customer-oriented (service or retail) industry including experience of leading and managing a team on a customer-oriented service.
• Ability to develop business plans using knowledge of customer behaviour.
• Experience of setting and implementing action plans, setting budgets and following up goals.
• Experience of selling gained in the retail industry. Including taking commercial decisions based on national market information.

8. Web Editor
(Service Office/Marketing)

Job Description :

• Maintain the IKEA website and mobile applications by deploying ongoing content changes requested by business stakeholders. Securing information accuracy and consistency and ensuring that changes are made on time; all this to secure that it is in shape as new every day.
• Drive and execute website enhancements projects to optimize core web vitals, engagement and conversion metrics that represents online customer service. Also ensure the technical feasibility of some UI/UX designs.
• Conduct A/B testing on website performance optimization and analyze web and app key performance metrics.
• Troubleshoot web related issues that are in-scope and assist business stakeholders in reporting out-of-scopes issues to relevant teams.

Requirement :

• Passionate and knowledge about the retailing industry. Have interest in home furnishing and the ability to identify the value of IKEA.
• Proficient understanding of web markup, including HTML5, CSS3 and also understand cross-browser compatibility issues.
• Having a good understanding of asynchronous request handling, partial page updates and AJAX.
• Basic knowledge of UI/UX, image authoring tools, SEO principles, paid marketing and tags implementation on website.

9. Bali Service Point Manager
(Service Office/E-commerce)

Job Description :

• Secure a consistent, seamless positive customer experience through all channels by ensuring that your unit is always striving to fulfil the three IKEA customer motivators: “Is it worth it?”, “Can I trust IKEA”, “Is there something for me?”
  Deliver and lead the commercial action plan for your service point; taking into account the strategic priorities of the e-commerce business. Maximize sales and tailor the range to the local market, driving profitability.
• Follow up your financial goals, KPIs and costs, and take action on deviations. You know about profit and loss and how to affects its result through departmental actions.
• Responsible to motivate and develop team members. With your team and other functions, you know your local market potential to ensure your store is locally relevant throughout the different sales channel.
• Secure successful implementation of country priorities and the sharing and implementing of good solutions.

Requirement :

• Experience of working in a customer-oriented (service or retail) industry including experience of leading and managing a team on a customer-oriented service.
• Understanding of e-commerce and an omni-channel environment.
• Proven record of consistently meeting agreed budgets and goals, and working on plans over a number of years.
• Ability to make decisions under pressure and time circumstances: strong communication skills and operational skills.

10. Home Furnishing & Interior Design Specialist
(Service Office/E-Commerce)

Job Description :

• Secure relevancy vitality and inspiration planning and implementing the functional media and secure yearly update aligned with country BP and range priorities.
• Contribute to the Vitality and the store inspiration, support the commercial priority in line with the country and the local relevancy in the functional media creation.
• Support the brand positioning and sales goals using the IKEA knowledge to design and sell Home solutions that meet and exceed customer’s needs and expectations.
• Actively cooperate with all key stakeholders in the store and in SO within commercial and beyond to secure integration, common focus, and to maximize impact.
• Actively promote and implement HF&RD directions to support the Better life at home movement and responsible for developing and adapting interior design relevant solutions and opportunities in line with local commercial priorities and Country common guidelines.

Requirement :

• Ability to design and sell complete home solutions and services and to work cross over functions (Sales and CR and IB).
• Interior design or similar background.
• Good communication and presentation skills.
• Understand and always up to date for interior design and trends that influence home furnishing and life at home.
• Understand life at home in the local market and the outcome of market, e.g. IKEA Customer Satisfaction survey, IKEA Brand Capital home visits and how to utilize the insights to create inspiring commercial solutions.

11. Sales Support
(Service Office/Sales)

Job Description :

• Knowing our global priorities, our range, the national market and competition to actively support Sales Leaders to develop their home furnishing business plan. Also support Sales Leaders by analyzing the range frame, to ensure the correct range for every store.
• Supporting price change management process, to upload the price changes form and monitoring the result in system. You ensure the price reflect correctly in store without issue. You also knowing the principles of the mechanical sales system and using this to check in-store communication and supports the process.
• Coordinate the year cycle and knowing the timetable and priorities of annual sales meeting, both national and international. Including having a good knowledge of how stores work, the country commercial calendar and the needs of customers.
• Knowing our department action plan and support the goals and targets given which ensure the delivery of this plan. This also include the impact of the actions on the financial results of your area and know which results I have influence over.
• Actively build a strong network with other service office function in order to access appropriate information to support the achievement of our sales priorities.

Requirement :

• Experience of working in a customer-oriented (service or retail) industry and the ability to understand customer needs.
• Enjoy working in a fast paced and future oriented environment.
• Ability to using technology and able to learn and use the system.
• Proven ability to build and maintain an effective network.
• Ability to communicate clearly and succinctly with English both verbal and writing.

12. Sales Commercial Activity Leader
(Service Office/Sales)

Job Description :

• You secure the vitality of our stores in all media by working closely with the commercial team and marketing. Using the knowledge to secure a range mix that is appropriate for our national market. Including analyze store performance, customer feedback and the database to identify commercial activities.
• You ensure a qualitative and efficient implementation in the country, securing that all functions take responsibility for delivering their part.
• You supporting a fast implementation of planned activity changes, securing a red thread throughout the stores and external medias. Including selecting and using free range products to maximize commercial activities.
• You supporting the stores in executing the commercial calendar, monitoring and acting on their sales results, major stock issues and working with logistics.
• You define, agree and deliver national sales, gross margin, gross profit, store visitors and other KPI and goals for commercial activities. You responsible for the national price deviations in the commercial activities and support the co-ordination.

Requirement :

• Experience of working in a customer-oriented (service or retail) industry including experience of leading and managing a team on a customer-oriented service.
• Ability to develop business plans using knowledge of customer behaviour.
• Experience of setting and implementing action plans, setting budgets and following up goals.
• Experience of selling gained in the retail industry. Including taking commercial decisions based on national market information.

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Bagi yang memenuhi kualifikasi di atas dan ingin melamar lowongan kerja PT IKEA Indonesia segera dafarkan diri melalui link berikut ini :

KLIK DISINI

Paling lambat 12 Agustus 2021
Hati-hati terhadap segala bentuk jenis penipuan karena sejatinya pendaftaran lowongan pekerjaan itu gratis tidak ada biaya dalam bentuk apapun

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